Friday, August 10, 2012

Conflict resolution...the real deal!

When one's focus is on the right thing, issues will be resolved quickly. The steps below will help in the time of misunderstanding or conflict resolution

1.) Focus on one concern at a time instead of many.

2.) Focus on the difficulty/problem instead of the person.

3.) Focus on the word "we" instead of "you".

4.) Focus on performance/conduct instead of character.

5.) Focus on specifics instead of pointless generalized words.

6.) Focus on facts instead of intention/motive.

7.) Foucs on understanding the other person instead of seeking to win an argument

Conflict resolution...the real deal!
You can write comments at the bottom of this post.

No comments:

Post a Comment